Customer success
Key Account Manager
Own our larger accounts: get them set up well, keep them informed and grow them when the articles are working.
About KiwiRank
KiwiRank does SEO for small and medium businesses. It reads a business’s website, researches its competitors and the questions its buyers ask, then writes illustrated articles made to be found on Google and in AI answers.
Customers connect their site once and KiwiRank publishes to it, on WordPress, Shopify and more. They get articles on their site without hiring a writer or an agency.
What you’ll do
- Run a book of KiwiRank’s larger accounts: businesses on the Scale plan and teams running several websites.
- Get each one set up well: their site connected, their brand and topics right, their first articles published.
- Hold regular check-ins: what was published, what comes next and what to change.
- Spot the upgrade: when the articles are working, suggest more sites or a bigger plan.
- Bring what customers tell you back to the product team, plainly and with examples.
What we look for
- You have two or more years managing B2B accounts at an agency, a SaaS company or a marketing service.
- You have owned renewals or upsells against a target.
- You write clear, warm English and can explain SEO results to a founder.
- You keep every account moving: each customer has a next step and a date.
- You like numbers and know your book’s retention to the percent.
Sound like you? Tell us why.
Email hiring@kiwirank.com with “Key Account Manager” in the subject. Include your CV or LinkedIn and one piece of work you’re proud of.